What is your minimum order amount? (back to top)
One. We have a full range of printing capabilities, including short run digital or long run flexographic printing. Our knowledgeable staff will advise you on the most economical and best way to produce your job.
What is the typical turnaround time? (back to top)
It depends on the job. Some print jobs require more work than others. Whether you require new tooling, plates and color proofs, these all can add days to your job's completion date. However, QTL prides itself on exceeding our customers expectations, and strive to deliver promptly and often earlier than required.
What type of artwork do I need to
supply and how? (back to top)
Our preferred format is Adobe Illustrator files for prepress, saved as AI, EPS or PDF with all fonts converted to paths. We can also accept Adobe InDesign and Photoshop files, saved at 300dpi or higher. No JPEG's can be accepted unless supplied at 300dpi. Please do not supply files pulled from a website as these are not suitable for print.
Do you offer graphic design services? (back to top)
We do. If you require design services please refer to our Graphic Design Services page.
Do you accept major credit cards? (back to top)
We accept all major credit cards, including Visa, Mastercard and American Express. For corporate clients we will require a credit application.
What if I am reselling a label product? How do I keep from being taxed? (back to top)
You'll have to submit a resale certificate. Our accounting department will assist you to make sure you are not charged taxes twice.
I see a line item on my quote for "Plate and Die" charges? (back to top)
Flexo or Foil stamped printing processes need "plates" for each color that is to be printed. These are "one-time" charges, so long as there are no changes made to the artwork that require new plates. Cutting dies are metal tools that cut the labels out of the printed web. They are typically laser machined and there is a one time charge per cutting die. We also supply magnetic dies that cost much less, and are often used for digital prints.
Why are my price quotes so close for different quantities? (back to top)
Regardless of the order mount, we have the same setup process for each label. Flexo labels require each station to be inked, plates mounted, dies positioned, material loaded and registration. This process can take hours, during which time no usable labels are produced. These setup costs are amortized over the quantity of the labels. So an order for 1,000 will cost nearly the same as 2,000 due to the setup costs being identical.
What's the difference between varnish and lamination? (back to top)
Varnishes are liquids that are applied like inks during the production run. The liquid is cured at the time of printing to protect the printed surface below from scuffing. Laminations are clear films that are applied to the surface of the label. They are typically more durable and more scuff resistant.
I received my order, but the quantity is higher than I ordered? (back to top)
The set-up process is extensive and involves much wasted material. Due to this, estimating an exact amount is difficult at best. To guard against unexpected waste amounts, we add 10% to your requested quantity. The industry standard bears a tolerance of +/- 10% as the acceptable range for order variance. If you require exact orders, or "no unders", please advise us when you place your order.
